Hilton Garden Inn Folsom

My stay at Hilton Inn was quite enjoyable. The room was comfortable, clean, and well-maintained, providing a relaxing environment for my stay. The staff was friendly and accommodating, always ready to assist with any requests. The location was convenient, with easy access to nearby attractions and dining options. While the amenities were good, there were a couple of minor areas that could use improvement, hence the 4 stars. Overall, it was a pleasant experience and I would consider staying here again.

There were several reasons. To set the stage we travelled all night through the night to get to this hotel in the middle of the night with my wife, 2 year old, and 7 month old. It was a last minute trip because my grandmother had been placed on hospice so we were traveling from southern California to say goodbye. 1. when checking in at approximately 1am, we were not greeted as diamond members nor thanked for booking nor asked about upgrades, or amenities. 2. once getting to our room, one of our keys didn't work 3. the door didn't close properly, I had to use all of my 200lbs of weight to lean into it and secure it closed. 4. when attempting to get fruit (a strawberry) at the morning breakfast, the tongs had been moved under another tray. my wife reached in to grab one single strawberry by the top and one of the staff yelled at her loud enough it drew attention to everyone in the lobby and berated her and told her to use the tongs, which it took even the staff member several minutes to find. I'm not arguing that she shouldn't have used tongs, but it was the way it was handled. 5. when asking about late check out the person at the desk didn't even look up at me before harshly answering that the latest she could do was noon, without even looking at her computer or seeing what room we were in, or seeing that diamond members get late check out included. 6. AND MOST IMPORTANTLY when we were down stairs one morning, we had asked if we could have more towels brought up to our room. When we returned to our room several minutes later we see a staff member coming out of our room. When I politely asked if there was an issue with our room because we had our DO NOT DISTURB sign up. He rudely snapped back, "YOU GUYS WANTED TOWELS DIDN'T YOU." 7. And finally when trying to leave our horrid trip. the icing on the cake was that when we went to get into the elevator it stopped working and got stuck. We were in there several minutes STUCK before we were able to get the doors open and get out to find another way out of the hotel. When we found our way downstairs to check out the front desk attendant just stated, sorry for the inconvenience. After all of those issues, I recommend you stay away, and you'll have better luck, and PRIVACY in a Walmart parking lot.

The location of the hotel is excellent if you wish to be near Lake Natoma. The hotel could be cleaner, notably the breakfast area was unsanitary and the water fountain was also unsightly. We also had the unfortunate experience of leaving an item behind. The initial staff member we spoke to was so helpful, kind, and professional (Alex), but subsequent “hospitality” staff were rude and quick to let us know what an inconvenience this was to them (Marie) and then failed to repeat the necessary address, which prevented the staff from shipping the item altogether. The anger the female staff member directed at us for having left an item behind was really strange. Another employee called and stated they would not ship the item unless we email a label; all due to Marie being angry about the task in the first place and presumably writing an incorrect billing address. We wished we had been able to continue to dialogue with Alex, as there is no doubt he would have handled this small issue with ease. Considering how many Hiltons we have stayed at (Diamond Members) this has been our only negative experience. I would suggest finding a difference hotel with happier and kinder staff members.

Room was hot because the air conditioning didn't work. The elevator didn't work and my sister was almost trapped and the food service sucked. We were talked to like we were stupid, if you have people that talked to your guest like that you should fire them because now I never want to come back. Also if you have to pay for any of the food dont have food even out because people go straight to the food and then get told they have to pay and that stupid.